These General Terms and Conditions apply to the rental agreement entered into between Automove, Lda. (hereinafter referred to as “MOVE RENT-A-CAR”) and the Lessee and Authorized Driver identified in the rental agreement (hereinafter referred to as the “Customer(s)”). Through the rental agreement, MOVE RENT-A-CAR rents the Vehicle to its Customers under the following terms and conditions:
The Customer expressly declares that they have received the Vehicle on the date and time of commencement of this contract, in good condition and without any visible damage, unless otherwise indicated in this contract.
The Customer is required to return the Vehicle in the same condition in which it was delivered, on the agreed date and time and at the same location where the contract was signed, within opening hours, unless otherwise expressly authorized by MOVE RENT-A-CAR.
If the Customer fails to do so, they may incur civil and criminal liability and may lose the rights applicable to the coverage and services contracted, in accordance with the terms and conditions of this contract.
The delay in returning the Vehicle makes the Customer liable to pay MOVE RENT-A-CAR a daily compensation in the amount corresponding to the highest rate charged by MOVE RENT-A-CAR for the type of vehicle rented, without prejudice to compensation for other possible damages caused to MOVE RENT-A-CAR.
The Vehicle may not be used or driven under the following conditions:
- By persons not identified and accepted by MOVE RENT-A-CAR, as stipulated in this contract or any annex or amendment;
- By a driver who is not qualified and does not hold a valid driving licence in Portugal, or by a driver whose valid driving licence has been held for less than 1 year and who is under 21 years of age;
- In violation of the provisions of the Road Traffic Code, namely through dangerous driving or while under the influence of alcohol, psychotropic substances or any other substances that may interfere with the ability to drive;
- In trials, test drives or sporting competitions, whether official or unofficial;
- To push or tow any vehicle, trailer or other object;
- For the carriage of passengers or goods in exchange for any explicit or implicit compensation and/or remuneration;
- For the transport of passengers or goods in violation of the provisions of the vehicle registration document;
- For the transport of prohibited or illegal goods, or in violation of customs regulations;
- Outside the territorial limits of Madeira Island, Portugal, without prior written authorization from MOVE RENT-A-CAR.
The Customer is expressly obliged to:
- Keep the Vehicle properly closed and locked, including when it is not in use, and not leave inside it any objects that may facilitate theft, robbery or damage to the Vehicle;
- Not replace or exchange any parts, components and/or accessories of the Vehicle;
- Not sublease the rented Vehicle.
MOVE RENT-A-CAR has the right to reduce the rental period and demand the immediate return of the Vehicle in the event of a breach of any provision of this contract, without prejudice to the compensation to which MOVE RENT-A-CAR may be entitled under applicable legal or contractual provisions.
The Customer is required to return the Vehicle with the same level of fuel as when it was delivered and is responsible for the payment of any missing fuel and the refuelling service in accordance with the applicable price list, as well as for any expenses and repairs to the Vehicle if a type of fuel other than that required for the Vehicle has been used.
The rental price, the amount of the deposit and the price of any extension will be determined by the tariffs in force at the relevant time.
Regional Usage Fee
From June 1, 2026, a Regional Usage Fee applies to vehicle rental agreements in the Autonomous Region of Madeira, in accordance with applicable legislation.
The fee amount depends on the type of vehicle rented:
- €2 per day for standard vehicles, up to a maximum of 10 days, meaning a maximum amount of €20 per rental agreement.
- €1 per day for zero-emission vehicles, up to a maximum of 10 days, meaning a maximum amount of €10 per rental agreement.
This fee is mandatory under Regional Legislative Decree No. 7/2025/M, Article 10 — Regional Usage Fee, and must be included as an additional charge applicable to the rental agreement.
The Regional Usage Fee is charged separately from the rental price and is not subject to VAT.
The Customer will be responsible for:
- All expenses incurred during the rental period, namely fuel, parking and tolls;
- Fines and any offences arising from the use and driving of the Vehicle, as well as the respective legal expenses and charges relating to the identification of drivers and/or processing of cases in accordance with the applicable price list;
- All costs related to repairs and damage to the Vehicle caused by the Customer as a result of dangerous or negligent driving, driving in violation of any provision of the Road Traffic Code, namely excessive speed or driving under the influence of alcohol, narcotics or other substances that affect driving;
- Without prejudice to the preceding provision, all repair costs resulting from impact, collision, rollover, fire, acts of vandalism and/or theft of the Vehicle, unless such costs are recoverable from a liable third party.
The amount due for returning the Vehicle through any return service other than at MOVE RENT-A-CAR’s headquarters, where the Customer returns the Vehicle at a location other than the agreed location, according to the applicable price list.
All judicial and extrajudicial expenses, fines and other pecuniary sanctions, whatever their nature, arising from the violation of any rule attributable to the Customer or relating to the Vehicle while in the Customer’s possession, unless caused by the fault of MOVE RENT-A-CAR.
All other expenses, including court costs, attorneys’ fees, solicitors’ fees or fees charged by any other entity contracted by MOVE RENT-A-CAR to obtain payment of any amounts owed by the Customer, as well as all costs incurred by MOVE RENT-A-CAR to recover or repossess the Vehicle rented to the Customer.
If the Customer wishes to extend the rental period, they must contact MOVE RENT-A-CAR to obtain an extension of the contract. Otherwise, the Vehicle may be considered to be used against the legitimate will of MOVE RENT-A-CAR. In such cases, the Customer may incur civil and criminal liability.
If the Customer wishes to return the Vehicle before the agreed end date, they will not be exempt from the obligation to pay the agreed rental price in full.
The Customer may make a reservation for the Vehicle through the MOVE RENT-A-CAR website without making any advance payment.
If the Customer has made a reservation, they will only be required to pay the total rental price when collecting the Vehicle. Payment may be made in cash or by debit or credit card.
In order to guarantee the proper fulfilment of the rental agreement, the Customer shall provide a deposit by means of a credit card in their own name when collecting the Vehicle. The deposit starts from €400 and is subject to variable amounts depending on the Vehicle group.
Under Portuguese law, the Customer hereby authorizes MOVE RENT-A-CAR to withdraw the Vehicle from use at the end of the contract or in the event of termination based on the Customer’s breach of this contract. In such cases, the Customer may incur civil and criminal liability.
The Vehicle is covered by a civil liability insurance policy for the maximum amount prescribed by law.
The Customer may contract the following services, among others, as further described in the Commercial Conditions available on the MOVE RENT-A-CAR website or at its branches:
i. CDW (Collision Damage Waiver): partially covers damages resulting from accidents, collisions, rollover, theft or fire, with the Customer remaining liable up to the applicable deductible, which varies according to the Vehicle segment;
ii. Premium SCDW Insurance with reduced deductible: allows the Customer to reduce the applicable deductible for damages covered under the applicable insurance conditions, subject to the terms, conditions and exclusions set out in this contract.
The Vehicle assistance service will be carried out by the brand’s authorized workshop in the geographical area where the Vehicle is located and/or as indicated by MOVE RENT-A-CAR.
If the Customer provides false information, without prejudice to any possible criminal liability, this shall constitute a breach of contract. MOVE RENT-A-CAR reserves the right to charge the Customer for all damages resulting from such statements.
In the event of an accident, theft, robbery or fire, even if partial, involving the Vehicle, the Customer is required to:
Report the accident, theft, robbery or fire to MOVE RENT-A-CAR within a maximum period of 14 hours from its occurrence. The Customer must also report the theft or robbery of the Vehicle to the police authorities, as well as any accident involving bodily injury or where the liability of the other party needs to be established.
Provide in the accident report and in the “European Accident Statement” the circumstances in which the accident occurred, including the date, time and location, the names and addresses of witnesses, the name and address of the owner and driver of the other vehicle involved, and the registration number, make, insurance company and policy number of the other vehicle. The Customer is required to complete the “European Accident Statement” whenever the incident involves a third party.
When the Customer alleges that any damage to the Vehicle was caused by a third party, the Customer must promptly inform MOVE RENT-A-CAR and provide all available evidence and documentation relating to the incident, including, where possible, photographs, the identification and registration number of the third party’s vehicle, witness details, police reports and/or the European Accident Statement.
The Customer must not, under any circumstances, admit liability or fault for the accident to third parties and/or witnesses.
The Customer must not leave the Vehicle without taking adequate measures to protect it.
The Customer must contact MOVE RENT-A-CAR even in the event of minor damage or loss and provide MOVE RENT-A-CAR with a detailed report, including diagrams, describing what happened, and request Roadside Assistance whenever justified.
In the event of an accident involving third parties, the Customer must, whenever possible, take photographs of the vehicles involved in the position in which they were found after the accident, as well as of the damage caused to the vehicles concerned.
In case of theft or robbery of the Vehicle, the Customer will be responsible for paying the deposit in force on the date of the rental contract.
If it is proven that the Customer has burned out the Vehicle’s clutch, they will be responsible not only for paying the total cost of the repair, but also for an additional rental day due to the immobilization of the Vehicle.
MOVE RENT-A-CAR reserves the right, in the event of an accident where there is suspicion of negligence by the Customer, to charge the total value of the repair of the Vehicle or the value of the Vehicle (without collision or theft), according to the applicable price list.
Mechanical maintenance resulting from the normal use of the Vehicle will be carried out by MOVE RENT-A-CAR. In the event that the Vehicle is immobilized, any repairs or interventions may only be carried out with the prior written agreement of MOVE RENT-A-CAR and in accordance with all instructions given by MOVE RENT-A-CAR to the Customer and/or driver. In the event of such authorization, before any repairs or interventions, an invoice must be submitted, issued in the name of Automove, Lda., NIPC 517462800, with a detailed indication of the replaced parts and the respective labour performed.
The Customer is solely responsible for any loss or damage suffered to their own goods or those of any other person, left or carried in the Vehicle, received or held by MOVE RENT-A-CAR, at any time before, during or after the term of the rental agreement. MOVE RENT-A-CAR, as well as all its employees and collaborators, are expressly excluded from any liability.
MOVE RENT-A-CAR accepts no responsibility for delays or damages caused by breakdowns or accidents, provided that the Customer takes all reasonable precautions and makes all reasonable efforts to avoid such events.
In the case of renting commercial vehicles, the Customer may only transport goods belonging to them or goods related to their economic or professional activity, and the Vehicle in question may only be driven by the Customer themselves, without prejudice to the application of any further conditions established in this contract.
As duly identified and provided for both on the MOVE RENT-A-CAR website and at its branches, the Customer may, at any time and if they deem it appropriate, access the Complaints Book, without prejudice to having other means of complaint at their disposal, namely by sending a communication to the MOVE RENT-A-CAR address designated for this purpose (MOVE RENT-A-CAR address) and/or to the address of the Mobility and Transport Authority (reclamacoes@amt-autoridade.pt).
These General Conditions may be amended at any time by MOVE RENT-A-CAR, taking effect only for services provided after their entry into force.
These General Conditions and the rental agreement are governed in all respects by Portuguese law and are subject to Portuguese jurisdiction.
In the event of a dispute, the Customer may resort to an Alternative Dispute Resolution Mechanism, namely the Automobile Sector Arbitration Center (https://www.arbitragemauto.pt/). If the Customer does not wish to do so, the Judicial Court of the District of Madeira shall have jurisdiction, with express waiver of any other.
For all legal purposes, including communications, the address provided by the Customer in the rental agreement shall be considered the Customer’s address for notification purposes.
By proceeding with the rental, the Customer acknowledges that they have read, understood and accepted these General Conditions, which are made available on the MOVE RENT-A-CAR website and form an integral part of the rental agreement.
