Privacy Policy

Privacy and Cookie Policy

Automove Lda. (hereinafter MOVE rent-a-car), headquartered in Caminho da Fé, Edifício Século XXI 13, Bloco A, 5L, 9000-159 Funchal, Portugal, as the data controller responsible for the processing of personal data, assumes the protection of the data and the rights of the data subjects.

We have developed this Privacy and Cookie Policy to explain how, as data controllers, we’ll process the personal data of users that visit our website, in accordance with the provisions of the General Regulation on Data Protection (Regulation (EU) No. 679 /2016 of the European Parliament and of the Council, of 27 April, hereinafter “RGPD”) and other applicable legislation on the protection of personal data.

Through this policy we intend to inform you about the cookies that the website uses, the collection and processing of personal data, the cases in which the provision of personal data is necessary, the period of retention in which we keep your personal data, the categories of personal data that we deal with, its purposes and legal basis, data transmissions and international transfers, the rights that data subjects have and how they can contact us.

Processing of personal data
The GDPR defines “personal data” as any information related to an identified or identifiable natural person. An identifiable person is a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, a contact, location data, electronic identifiers or to one or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Data subjects are the persons to whom the personal data respects.

MOVE rent-a-car is responsible for processing the personal data listed in this Privacy and Cookie Policy, due to the fact that it decides which data is collected, the purposes for which it is collected and the means of processing such data.

MOVE rent-a-car is committed to keep your data duly protected, implementing technical and organizational measures aimed at guaranteeing its security and preventing its dissemination, loss, and undue use, as well as against its treatment, unauthorized access or any other form of illicit treatment, such as the creation and execution of data protection policies and the adoption of computer security solutions and network systems.

However, users must adopt additional security measures, namely, ensure that they use properly configured electronic devices and browsers, with an active firewall, antivirus and/or other forms of security.

Necessary informations
To access and use our website users will not have to provide their personal data. You will only have to provide us with personal data if you want to contact us or make a reservation using the form available on our website. The marked fields on the form are mandatory, so if you choose not to provide them, we may not be able to provide the requested services or information or clarifications.

In some cases, you can also provide us with your consent for the further processing of personal data (or some of that data, whenever applicable). In this case, we will inform the user specifically about the scope of the consent and the purposes pursued by the processing activities.

Period of retention
MOVE rent-a-car keeps your personal data in an identifiable format for the shortest period necessary to fulfill the purposes pursued through the processing of your personal data. After that period, we will stop processing your personal data, and we will delete it in periodic intervals, unless the continuity of processing and storage of such data is required by law or if you grant us your consent for this purpose.

Data categories, purposes and lawfulness of processing 
1. In order to answer your communications
If you send us a communication, namely requesting information or clarifications, through the e-mail address available on our website or the telephone number that we provide, we will process your personal data in order to answer your request, with legal foundation in our legitimate interest in managing the established contract and corresponding to your request, as well as, when applicable, in pursuing pre-contractual steps at the request of the data subjects.

The data in question includes identification data (name and surname), contact data (e-mail address and, possibly, telephone contact), and other information necessary to complete the request and the content of the communication sent by the website’s user to MOVE rent- a-car.

If you provide us with your contact details and your consent for this purpose, MOVE rent-a-car may contact you for marketing purposes or commercial purposes related to its services. This consent may be expressed by filling in the telephone and electronic contact space on the website, in a specific form provided at our establishment or by expressly filling in the contract. You may object to this processing at any time.

We will keep this personal data during the processing of the request/communication and until the personal data is no longer necessary for the fulfillment of these purposes. If the request is made by a customer, we may retain personal data during the maintenance of the contractual relationship or for a longer period, up to 10 years, if necessary to comply with a legal obligation, namely, but not exclusively, of criminal, administrative offense and/or tax nature.

2. For the purposes of ensuring access to our services and website
In order to execute a contract and based on our legitimate interests, namely, to guarantee the proper functioning of the services and our website, to establish a connection with the user, to prevent misuse, to prevent damage through interference with information systems , present service contents, detect attacks on our website due to unusual activities, fault diagnosis, fraud prevention and detection, we may process access data, such as the date and time of the user's visit to our service, the page from the which system accessed our website, the pages visited during the session, session identification data (session ID), as well as the following information regarding the computer system accessing the service: internet protocol (IP) address, type browser and its version, device type, operating system and similar technical information. This data is pseudonymized. Thus, the data is processed in such a way that it cannot be attributed to a specific person without resorting to additional information.

Regarding customer management and providing our services, namely for booking purposes, the data included here may include identification data (name and surname, date of birth, country of origin, civil identification document or passport, driving’s license) and contact (e-mail and telephone contact). The customer can also choose to enter the flight number and the address where he will be accommodated, if applicable.

The collection of this information, as a rule, is also recorded through cookies’ use, so if the user accesses our website through a new device or a new browser and if he wishes so, he must reject the collection. As a rule, the cookies we use serve exclusively for the purpose of improving the experience of using and browsing the website. If not, the express cookie policy will be clear about these possible purposes.

Due to the technical procedures for transmitting information over the Internet, the transmission of access data to external content service providers is inevitable. External content service providers are responsible for ensuring that the information technology systems they use comply with legal privacy requirements.

Transmission of personal data and international transfers
MOVE rent-a-car does not transmit your personal data to third parties, except if the transmission is necessary for us to provide the contracted services or for the fulfillment of legal obligations.

We may share website users’ personal data, namely with providers of IT, legal, administrative, website hosting, website content and information technology security services, as well as with public authorities in compliance of legal obligations.

This website may contain links to social networks such as Facebook, Instagram and WhatsApp, owned by third parties, which have a button through which messages can be sent to the corresponding social network for various purposes, such as evaluating, recommending or sharing content. The legal basis for the transmission of data in these cases is the legitimate interests of MOVE rent-a-car in advertising its services. The service providers concerned are responsible for ensuring that the personal data transmitted is processed in accordance with privacy requirements.

The data subject is expressly warned that when disclosing personal data in MOVE rent-a-car's public means, such as on its Facebook page and Instagram, this information may be seen and used by third parties. 

MOVE rent-a-car may send data to third countries, that is, countries outside the European Union, within the scope of the purposes set forth in this Privacy and Cookie Policy and in strict compliance with the legal conditions. The transmission will be made if we believe in good faith that it is necessary, for reasons related to legal requirements, the protection of our customers, for example, to prevent spam or attempts to defraud users, or even to help prevent serious injuries or the loss of life, with the operability and maintenance of the security of our services, including preventing an attack on our computer systems or networks.

In any case, the transmission of data to third countries will be carried out with respect for the rights, freedoms and fundamental interests of the data subjects, and based on one of the following reasons: if the transmission serves the purpose of executing the contract with the user, if we obtain the user's consent, if the transmission is required for the declaration, exercise or defense of a right, if any of the exceptions provided for in article 49 of the GDPR apply, if there is an adequacy decision by the Commission European Union or if adequate guarantees are ensured, in compliance with legal provisions.

MOVE rent-a-car also warns that the website may contain links (hyperlinks) to third-party websites, products or services, which are not covered by this Privacy and Cookie Policy. Therefore, MOVE rent-a-car cannot be held responsible, under any circumstances, for the content, accuracy, veracity or legitimacy of these websites or for the misuse of data collected or processed through them.

MOVE rent-a-car alerts its customers and the general public to this fact and to the need, before using such websites, to carefully read the rules regarding the processing of personal data defined by these third parties.

MOVE rent-a-car advises:

  • To not include personal, confidential and/or sensitive data in any sent communications sent (eg credit card numbers);
  • Prudence in the exposure of personal data and in the circulation of such data over the internet;
  • Not browsing websites of dubious reputation.
  • Control when sending personal data by minors, parents or legal guardians.

MOVE rent-a-car is not responsible for personal data or other unsolicited information that is sent to it in any accessible public area that it administers or manages. Normally, we will delete them, insofar as they are not adequate, relevant and limited to the purposes pursued.

Data Subject’s Rights

  1. Right of access
    At any time, you have the right to obtain confirmation from us as to whether personal data concerning you is being processed and, if applicable, to access such data and the information provided by law.
  2. Right to rectification 
    You have the right to obtain the rectification of your inaccurate personal data, without undue delay. Taking into account the purposes of the treatment, the data subject has the right to have his incomplete personal data completed, including by means of an additional statement;
  3. Right to be forgotten
    You have the right to obtain the erasure of your personal data, without undue delay. In some circumstances provided by law, including the fact that your personal data is no longer necessary for the purpose that motivated its collection or processing or the fact of deciding to withdraw consent (if that is the legal basis for the processing and there is no other that allows it) you may ask for the erasure of such data. This right may be limited in certain situations, including the need for processing for purposes of declaring, exercising or defending a right in a legal proceeding and compliance with a legal obligation that requires such processing.
  4. Right to restriction of processing
    In certain cases, provided by law, you have the right to obtain the limitation of the processing of your personal data. Among these situations are cases in which you contest the accuracy of your personal data, during a period that allows MOVE rent-a-car to verify its accuracy and cases in which you have objected to the treatment, until it is verified that the MOVE rent-a-car's legitimate purposes prevail over yours.
  5. Right to data portability
    If the processing is based on consent or on a contract to which the data subject is a party, the data subject has the right to receive the personal data that he has provided to us, in a structured, commonly used and machine-readable format. You also have the right to request that your data be directly transmitted by us to another controller, whenever this is technically feasible.
  6. Right to object
    If we process your personal data for the purposes of direct marketing, the data subject has the right to object, at any time, to the processing of personal data for such purposes with effect for the future, including profiling, in so far as it relates to direct marketing. In this case, personal data will no longer be processed for this purpose.

    The data subject also has the right, at any time, with effect for the future and for reasons related to his particular situation, to oppose the processing of personal data that is based on the legitimate interests of MOVE rent-a-car or third parties. In this case, we will cease the processing, unless there are compelling and legitimate reasons for such processing prevails over the interests, rights and freedoms of the data subject, or that the processing is necessary for the purposes of declaring, exercising or defending a claim.
  7. Right to withdraw your consent
    If the processing is based on consent, the data subject has the right to withdraw its consent at any time, without affecting the legality of the processing based on consent until the moment of its withdrawal. In this case, and unless there is another legal basis that imposes or allows it, such as compliance with a legal obligation or a contract to which the data subject is a party, your personal data will no longer be processed.
  8. Right to file a claim
    The data subject also has the right to submit a complaint to the competent supervisory authority, the Comissão Nacional de Proteção de Dados, at: .

    You will be able to exercise your rights freely and free of charge, sending us a communication to the contacts indicated below. For this purpose, we may require elements that prove that you are a data subject and that you want to exercise your rights.

Use of Cookies
Cookies are small text files sent to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies work as a website's memory, allowing it to remember your computer every time you visit the website again. Cookies can also remember your preferences and improve your user experience.

This website uses cookies to help you have the best possible experience while browsing. You can choose to accept or refuse cookies through your browser settings. However, please note that if you disable cookies, the functionality of our website may be affected.

This website does not use cookies to:

  • Collect any personally identifiable information (without your express permission).
  • Collect any sensitive information (without your express authorization).
  • Sell, provide or lease data to advertising networks.
  • Sell, provide or lease personally identifiable data to third parties.
  • Pay or receive sales commissions.

The cookies used by the website are permanent cookies, not temporary or session cookies. Permanent cookies are stored as a file on your device for some time.

The cookies used by the website are secure through an encrypted connection and retained in a protected file that at all times indicates whether information is being stored on your device.

Most Internet browsers accept cookies. However, you can always change the settings in the Internet browser so that it refuses new cookies, disables existing cookies or simply lets you know when new cookies are sent to your device.

If you want to ask us any other questions about this Cookies Policy, you can contact us using the contacts below.

How can you contact us?
You may ask us for the information you deem necessary regarding the processing of your data, through the following contacts:


Telephone contact: +351 968 443 089 

Letter: Caminho da Fé, Edifício Século XXI 13, Bloco A, 5L, 9000-159 Funchal, Portugal.

You can also contact our data protection officer:



Letter: Rua de João Ramalho, n. º 141, 4200-342 Porto

The exercise of the rights of the data subject is free of charge, except in the case of a manifestly unfounded or excessive request, in which case a reasonable fee may be charged, taking into account the costs incurred.

If the holder of the personal data exercises any of the rights, MOVE rent-a-car proceeds with the respective analysis and responds, predictably, within 1 (one) month.

The information is provided in writing, and may also be provided orally, if the holder requests so. MOVE rent-a-car verifies the identity of the data subjects before responding to their requests. 

This Privacy and Cookies Policy may be subject to periodic updates, so MOVE rent-a-car advises you to consult it regularly.